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Why Do We Collect Personal Information about you?

Decormax Design collects personal information about you to inform you about, and provide you with, Our products or services, to deal with any enquiries you may have about them and to improve and develop these and the site for the future.

What Personal Information do we collect?

Decormax Design collects the following types of personal information about you:

  • Identity data – Your Name, Company name if relevant)
  • Contact data – E-mail address, Telephone number, Address, Delivery name and address
  • Transaction data – Details of the Decormax Design products or service you have purchased from us and information about whether or not payment has been made
  • Profile data such as log-in information, purchases made by you, your interests and preferences and any feedback and survey responses
  • Marketing and communications data such as your preferences in receiving marketing from us and your communication preferences

Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, if you’re using the site on your mobile, you may choose to provide us with location data. The information we obtain from those services does depend on your settings for that service or their privacy policies. So you should always regularly check what those are.

With regard to each of your and your authorised users visits to our site we may automatically collect the following information:

– technical information, including the Internet protocol (IP) address used to connect the computer to the Internet, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

– information about the visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products viewed or searched for; page response times, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

We also collect Aggregated Data includes statistical or demographic data, for example we may aggregate your usage data to calculate the percentage of users using a specific Website feature. Aggregate data is not considered personal data, however if we combine aggregate data with personal data we then treat it as personal data.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

How do we receive personal information about you?

Decormax Design receives this personal information about you when you contact us directly in store or via email or telephone or visit the Daylesford website to request to purchase a Daylesford product or service, to create an account, to make a general enquiry, to book a course or cottage, to provide us with feedback or to request marketing information.

How do we use personal information about you?

We will only use your personal data when the law allows us to – where we need to perform a contract with you, where necessary for our legitimate interests where those are not override by your interests and rights, for legal compliance and where none of those apply, with your consent.

Decormax Design uses personal information about you:

  • to identify who you are when you contact us
  • to provide you with the Decormax Design products or services you have requested (and note we may not be able to perform a contract to provide products or services if you fail to provide certain of the information requested)
  • to ensure payment for Decormax Design products or services purchased and to prevent or detect fraud
  • to understand what Decormax Design products or services you may be interested in
  • to contact you regarding your Decormax Design products to provide you with e-receipts, to answer your general enquiries or to administer warranty claims or product safety related communications
  • to improve Decormax Design products or services and to carry out customer surveys
  • to resolve complaints or issues you may have with a Decormax Design product or service
  • to manage our relationship with you
  • to send you marketing information about Decormax Design products or services or general Decormax Design news that you may be interested in
  • to invite you to Decormax Design events you may be interested in
  • to improve our customer relationship with you

We use the information we collect about you

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer
  • as part of our efforts to keep our site safe and secure
    You will receive e-newsletters from us only if you have requested this.

How will we contact you?

Decormax Design and its third party service providers (eg, order fulfilment providers, payment processors, marketing fulfilment agencies and customer service agencies) may contact you by post, telephone, email and/or text message, unless you have told us not to or have registered with the telephone or post preference services.

Who do we provide this personal information to?

Decormax Design will provide your personal information to:

  • our service providers who perform services on our behalf, such as our payment fulfilment provider, delivery providers, marketing fulfilment agencies or IT service providers or professional advisers who provide legal, consultancy, insurance or accounting services;
  • analytics and search engine providers that assist us in the improvement and optimisation of the site
  • the payment facilitators to process payment and to undertake fraud prevention checks In the event that you make payment over the phone then we directly input the payment details into our encrypted payment system.

Your Rights

You have the following rights in connection with your personal information processed by Decormax Design:

  • ACCESS – you can request access to your personal information and further details about how your personal information is handled by Decormax Design
  • OBJECT – you have the right to object to our processing of your personal information for direct marketing purposes or where the processing isn’t necessary for the purposes of the contract between us or legitimate interests pursued by Decormax Design or by a third party
  • RECTIFICATION – you can request rectification of any incorrect personal data held about you
  • ERASURE – you can request erasure of any personal data where the processing isn’t necessary for the purposes of the contract between us or the legitimate interests pursued by Decormax Design or by a third party

You have a right at any time to withdraw consent to receiving marketing from Decormax Design and/or to amend the delivery method we use. To manage your rights and delivery preferences please follow the instructions in our marketing communications, enquiry forms or write to us at:

Where you opt out of marketing, we may nonetheless retain your information in connection with previous transactions or correspondence for so long as is reasonably necessary in connection with the same.

Changes to our Privacy Policy

Decormax Design reserve the right to revise this privacy policy or any part of it from time to time. Please check back frequently to see any updates or changes to our privacy policy.


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+44 7958 524631

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